Customer Support Specialist

Customer Support Specialist

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Here’s your opportunity to get involved with an inventive video gaming company building free-to-play casino games for some of the largest casinos in the world. Your expertise will help hundreds of thousands of customers enjoy our gaming experience.

We are a 180 person social and mobile gaming team remote in the US and in Kochi, India working with a bright, passionate, and driven team of leaders and contributors. You must possess an impressive intuition and inquisitiveness in responding to and engaging players within our games. You’ll be working alongside a staff of quirky gaming minds who only accept the best and brightest. Contact our recruiting manager with a resume and a cover letter detailing how you will blow our minds in this position. (email: careers@rubyseven.com)

WHAT YOU’LL BE DOING

• Respond to, resolve, and track customer support tickets for our 17 live games on various app stores and websites
• Respond to all Appstore reviews and social media postings within specified KPIs
• Relay all technical issues to the Live Operations team in India for further review and resolutions
• Prepare reports that highlight the major technical and player experience issues with our games
• Build reports to communicate relevant KPIs to stakeholders and partners
• As needed, help CRM team deploy social media campaigns to promote in-game content, sales, and foster positive brand awareness

SKILLS YOU’LL NEED

• Associate or College graduate in Marketing, Business or similar with high academic achievement
• Passion for the startup environment
• Ability to work independently and problem solve with tons of personal motivation and intellectual curiosity
• Must be organized, driven, a team player and possess excellent “can do” attitude
• 1-3 years experience in online customer support or similar
• Must love the web and mobile gaming market
• Insatiable curiosity is a must